Reply To: Amazon Premium Delivery sucks!

I called Amazon, this morning, and they told me that the package was out for delivery (with DHL Express, not DPD) and would be delivered, today. It was not delivered.

Later, I received an email from Amazon saying that DHL reported that they tried to deliver the package and failed. This was clearly rubbish because I was in the office for the whole time, since the earlier call — we even ordered lunch, today, instead of going out.

I called Amazon for an explanation — and to ask why the tracking number was still not working — and they put me on hold to call DHL Express who reported, again, that they had tried to deliver and failed. They also said there was nothing that they could do — they couldn’t let me go collect it from the depot, try to deliver again, today, or re-route the item to my home address and try to deliver tomorrow.

I asked why I never received a card reporting that the delivery attempt had been made: no explanation.

I asked why the tracking number never worked: no explanation.

I asked Amazon if there was anything they would do about this, because I was clearly “inconvenienced”. Nope. Nothing. Not even gonna try to make it right.

So, basically, everyone acknowledges that this was their problem and nobody is prepared to even try to fix it. Not at all.

For the record, I am not a Prime member. I PAID EXTRA for Premium Delivery. It doesn’t appear to matter, however, since they didn’t even make a token gesture to make the situation right, apart from refunding me for the Premium Delivery surcharge and saying that I could return the item if I didn’t need it any more, next week, when it might, possibly, arrive.