is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services. may collect personal information which we receive when:

you use our website,
you use our services,
you contact us or,
you are a recipient of our services.

This may include information:

which you provide where you

o complete one of our forms or receipts,
o contract with us.
o enter information on a website
o contact directly in writing or by phone or;
which is recorded on mail or parcels sent to you via

We may collect the following types of information:

your name, address, email address, telephone number(s) and other contact details information required to provide you with a service, and details of our services that you have used your company’s name, your position in the company; the company’s address, company’s email address and telephone number your payment information such as credit or debit card details information collected t hrough your use of websites. Please see the Cookies Policy on each of websites for more information.
details of any enquiry or complaint you make to information about the mail or parcels sent to you via SuburbanB services your information when signing for receipt of a parcel or letter. provides customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate. collects your personal information to:

provide you with products and services that you may request from us or selected third parties
provide other customers with products and services
enhance or improve customers’ experience of our products and services and our websites
improve and develop its services
protect security e.g. to check your identity when you use our services
develop and provide products and services, on its own and with third parties, for the purposes of identity verification and fraud prevention. Such products may be used to prevent and detect fraud against you, and/or third parties
meet its legal and regulatory obligations.

Information provided through

You can see the information you have provided to us through the registration process by accessing the ‘My Account’ section of the website. You can also use this section to change or delete this information including any consent you have provided to receive marketing communications. To do so, click on ‘Change registration details’.

Please note that there are some consents on this website that are specific to individual services. These will be identified to you when you sign up to those services. These are independent of the registration process and currently cannot be changed through your ‘My account settings’ page.

Requesting a copy of your information

o You can request details of personal information Royal Mail Group holds about you, including on our websites’ databases, by contacting our Information Rights Team. See ‘How to contact us’.

o Requests must be made in writing and there is a £10 fee for each request. Proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the websites, products or services that you have used. An optional application form may be provided to assist us in locating the information you require.